JAPAN AIRLINES

PRESS RELEASES

  • April 14, 2005

JAPAN AIRLINES BOOSTS INTERNAL SAFETY PROCEDURES

Tokyo April 14: Japan Airlines today announced a series of measures to improve safety monitoring and reporting within the organization, in response to a business operational improvement order and administrative warnings made by the Japan Civil Aviation Bureau (JCAB) of the Ministry of Land, Infrastructure and Transport in March 2005.

The JCAB acted following a series of incidents involving JAL maintenance and flight operations between December 2004 and March 2005, issuing a Business Improvement Order to Japan Airlines International and Administrative Warnings to Japan Airlines Corporation, the group holding company, and Japan Airlines Domestic on March 17.

JAL Group's new safety measures:

Fundamental to the new safety measures is the re-emphasis to all Group staff that safety is top priority before service considerations such as on-time performance.

The airline established a new Safety Measures Committee on March 17, 2005 comprising: the President, Executive Vice President, executive directors for safety and executives from flight operations, maintenance, cabin attendants, airport operations and cargo departments. This will meet regularly and also whenever an irregular situation arises, to share important information related to flight operations and decide on counter measures and also to consider important measures for the whole JAL Group and decide policy.

Additionally three safety officers of vice president level have been be assigned since April 1st 2005 to collect information on safety that could affect daily flight operations and everyday work of the JAL Group. In turn they will report directly to JAL's President and provide advice.

The JAL Group has also launched a special safety awareness improvement campaign during April and May 2005 to reaffirm and reinforce principles of safety and raise safety awareness throughout the organization and its subsidiaries. More than 100 safety meetings will be held in Japan and overseas. The president and all board members will visit all workplaces to hold emergency safety meetings to enlighten staff on safety and talk directly with staff to increase interactive communication.

Focusing on elimination of human error, from April to the end of December JAL is reviewing all procedures and manuals in all departments related to flight operations, utilizing feedback from within the company and other sources, with the objective of adopting new methods or actions that will make procedures and manuals more user-friendly and clearer to follow.

With regard to specific recent incidents, JAL has already overhauled flight operations and cabin operations manuals to provide clearer instructions for flight crews and cabin crew for pre-take off procedures including cockpit workload management and ATC communications.

A new computer system for aircraft parts monitoring will be operational this year

On March 17 when the JCAB issued the orders Japan Airlines announced a reshuffle of top management to take responsibility for the incidents.

The specific incidents subject to the MLIT order included:

  • Use of inappropriate parts in a 747 freighter landing gear (January 2005)

  • Failure to confirm ATC instructions at Shin Chitose Airport (Sapporo) Japan (JAL 1036 January 22)

  • Failure to confirm ATC instructions at Incheon Airport, (Seoul) Korea (JL 954 March 11)

  • Operating a domestic passenger flight with disarmed emergency slides (JAL 1021 March 16)

JAL PRESIDENT STATEMENT

In a statement, JAL president Toshiyuki Shinmachi said, `' Flight safety is the foundation and social responsibility of the JAL Group, as an air transport operator responsible for the lives and property of customers.

“JAL management and staff of the JAL Group have reflected deeply on the series of safety-related incidents. We have analyzed the causes of each and have formulated countermeasures to improve safety based on our findings,” he added.

ANALYSIS

An in-house analysis of the causes of incidents produced three common factors: first, a fall in safety awareness; second, a lack of quick and accurate information-sharing and third, pressure to secure on-time-performance (OTP) combined with pressure caused by time limitations.

There was also a lack of communication between management and front offices, due to the new JAL Group framework of one holding company and two business companies created in the process of integrating Japan Airlines (JAL) and Japan Air Systems (JAS) which was completed in April 2004.

In the airline's new medium range business plan for the three years from April 1st 2005 through March 31st 2008, the three companies will be unified by March 31st 2006.

###

 

2

JAL BOOSTS SAFETY 14 APR 05.pdf
SHARE
TITLE

この著作物(以下「本著作物」といいます)をご利用者がダウンロードのうえ利用するには、本著作物の利用方法等を規定する日本航空株式会社(以下「JAL」といいます)の「著作物利用規約」(以下「本規約」といいます)を理解し同意いただく必要があります。本規約に同意いただいた方、またはJALの事前の書面による許諾を受けた方に限り、本著作物の利用許諾を受けたこととし、その他の場合には本著作物を利用することはできません。

著作物利用規約

本著作物の著作権はJALが保有するものとします。

ご利用者は、報道または解説を目的とする場合に限り、非独占的に、本著作物を利用、複製、上演、演奏、上映、展示、口述、公衆送信することができます。

ご利用者は、本著作物につき、製品またはテクノロジーの宣伝(広告、パンフレット、雑誌・書籍の表紙、ストックフォト、販促品における利用を含みますがこれらに限られません)その他いかなる商業目的における利用はできないものとし、JALの事前の書面による許諾なく、頒布、譲渡、貸与、翻訳、翻案することはできず、本規約により許諾を受けた権利の全部または一部を第三者に再許諾することはできません。また、いかなる理由においても、本著作物の全部または一部を不鮮明化等するなどの改変を行うことはできません。

ご利用者が本規約に違反した場合、ご利用者が本規約に基づくJALの要請に応じない場合その他JALが必要と認めた場合には、JALはご利用者に対し、本著作物の利用を直ちに中止し、本著作物および全ての複製物の返還または破棄を請求することができ、ご利用者はかかる請求に直ちに応じるものとします。

JALは事前に何ら予告することなく、本著作物の提供を中止し、もしくは本著作物の内容または提供方法を任意に変更することができます。

JALは、ご利用者が本著作物を利用したことに関連してご利用者が被った損害、データ破損、機器の不具合、機会損失その他一切の不都合から免責されるものとします。

本規約に定めのない事項については、本ウェブサイトの「サイト利用規約」の定めが本規約と一体をなすものとして適用されるものとします。