• April 14, 2010

Japan Airlines Named the Most Punctual Major Global Airline in 2009

Tokyo, April 14, 2010: Japan Airlines (JAL) was named the winner of the 2009 “FlightStats On-Time Performance Service (OPS) Award”, conferred by Conducive Technology Corporation*1 - a data provider of reliable flight information to the transportation industry. Based on statistics tabulated by Conducive’s FlightStats, 90.95%*2 of 216,478 JAL-operated scheduled flights in the calendar year 2009 arrived at their destinations on-time. JAL emerged as the most punctual airline among 46 major global carriers*3 evaluated for this award while regionally, JAL Express ranked first in the category of most on-time carrier in Asia*4, ahead of 21 other contending carriers.

In addition to being firmly committed to providing passengers with the safest standards in flight operations and offering high quality products and services, Japan Airlines regards punctuality as a basic quality of an airline that passengers can trust. The JAL Group established an On-Time Performance Project which sought to involve all Group employees by soliciting ideas to improve on-time performance while maintaining strict safety standards. With the collective efforts of all staff, and with the understanding and cooperation of valued passengers who arrive at their boarding gates promptly, JAL was able to ensure timely departure of its flights and thereby win this recognition.


The JAL Group continues to place flight safety as the highest regard in its daily operations, and endeavors to maintain on-time departures so as to be a reliable carrier of customer’s choice.


*1 Conducive Technology Corp. is a data services provider focused on delivering innovative information solutions to the travel and logistics industries (www.conducivetech.com). Conducive's FlightStats (www.flightstats.com) product delivers real-time and historical flight performance information. Conducive Technology has broad experience in travel, including development of high-volume e-commerce web sites and web infrastructure for several major airlines. The privately held company is led by President Jeffrey Kennedy and is based in Portland, Oregon.

*2 The FlightStats On-time Performance Service (OPS) Awards recognize airlines around the world that deliver the highest percentage of flights to their arrival gates within 15 minutes of the scheduled arrival time or earlier.

*3 The 46 major global airlines evaluated for this award each operated more than 30,000 flights in 2009, in at least 3 of the following regions: Asia, Africa, Europe, America and the Pacific.

*4 The 22 Asian carriers evaluated for this award each operated more than 30,000 flights in Asia, in 2009.



20100414 - JAL Named Most Punctual Major Global Airline for 2009.pdf


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