Press Release
JAL Group Expands Customer Services in Japan
- Reductions in City Ticket Office Counter Facilities -
Tokyo July 11, 2005: Japan Airlines will further expand telephone, Internet, and ticket delivery services in Japan for greater customer convenience by eliminating the need for customers to visit city ticket offices.
Following the expansion of domestic ticket-less service and an increase in the use of e-tickets for international flights, JAL has created new systems for customers to not only make flight bookings and purchase tickets through the Internet and by telephone, but also request ticket re-issues and refunds by telephone and mail/courier.
In March 2005 JAL introduced the “Domestic Ticket Support Service”, a system of ticket distribution for customers needing ticket re-issues and refunds making use of mail and courier services. (The “Domestic Ticket Support Service'' will be renamed the “Domestic Ticket Assist Service'' from October 2005).
From October 2005 JAL will introduce the “International Ticket Assist Service'' through which customers can make a telephone call when changing itineraries and arrange to receive new tickets by mail or courier. The new services will also include an international ticket refund desk through which refunds can be requested by telephone and credited directly to customers' bank accounts.
The introduction of the new services eliminates the need for customers to visit ticket offices in Japan. As a result, after October 2005, domestic ticketing counters at city ticket offices in Japan will be reduced and counter service will be available in six major centers only: Sapporo, Tokyo, Nagoya, Osaka, Fukuoka and Okinawa. Ticket counter services at 35 regional city ticket offices in Japan are scheduled to end by September 30, 2005.
RESERVATIONS, INFORMATION
JAL Home Page www.jal.co.jp/en
JAL DOMESTIC SERVICE (FREE DIAL 0120-25-5971)
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Service contents |
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Domestic ticket-less service |
- Ticket purchase through Internet and by telephone |
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Domestic Ticket Assist Service |
- Using JAL Group gift coupons for ticket purchase. - Stockholder discount tickets and refunds. - Changes, charges and refunds of tickets issued at JAL counters. - Various passes, including Skymate etc. |
JAL INTERNATIONAL SERVICE (FREE DIAL 0120-25-5931)
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Service contents |
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International Ticket delivery service |
Purchase of tickets and delivery by mail/courier. |
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International Ticket Assist Service |
Reservation change and ticket delivery by mail/courier. |
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International Ticket Refund Desk |
Telephone ticket refund and credit (dedicated telephone line to be established). |
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For further information contact: geoffrey.tudor@jal.com / stephen.pearlman@jal.com
Telephone: 81-3-5460-3109 / Fax: 81-3-5769-6487/ www.jal.com/en/corporate/
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| JAL Service Expansion .pdf |
