Press Release

Japan Airlines (JAL), a member of the oneworld® alliance, has been certified as a 5-Star Airline by International air transport rating organization, Skytrax. The results were announced at the annual awards ceremony on July 17, held at The Langham Hotel in London.

According to Skytrax ¹, “a 5-Star Airline rating recognizes the highest standards for both airport and onboard products provided by an airline to their customers, together with consistent and high standards of front-line staff service across the airport and onboard service environments. This Quality rating is regarded as a benchmark of global excellence. ”

Highlighting JAL`s 5 Star Service
> Award winning inflight seat products on majority of international routes
> JAL`s First Class lounge at Narita Airport provides a luxurious and tranquil environment with a live sushi chef ready to please your appetite. At Haneda Airport`s First Class lounge, one can enjoy an exciting teppan grill dining experience
> Featuring fabulous inflight cuisines
> Offering complimentary Wi-Fi on Japan Domestic Routes with free video programs
> Cabin Crew and airport staff treating each and every passenger well with a touch of Japanese hospitality

In addition, JAL has been named “Best Economy Class Airline Seats” again in the annual Skytrax World Airline Awards. The World Airline Awards are one of the most coveted accolades for the airline industry where winners are selected by travelers across the globe taking part in the world's largest airline satisfaction survey. Based on the survey results, JAL`s economy class seat was selected as the world`s best for the third time in the last four years.

“It’s an amazing feeling to receive these awards from Skytrax, while also being recognized by our customers for providing one of the best seat products in the industry” said President Yuji Akasaka, who was in attendance to receive the award. “This is definitely a step in the right direction as JAL aims to become one of the most preferred airlines in the world.”

Since 2013, the carrier has gradually implemented the “JAL SKY WIDER” seat on its international network. In an industry where nine-seats per row is the norm for economy class, JAL continues to adopt an 8-abreast layout for the Boeing 787 aircraft, which provides customers wider seats and more legroom for added comfort.

Awarded as the most punctual Asia-Pacific airline for six straight years by FlightStats ², JAL is committed to providing customers with the highest levels of flight safety and quality in every aspect of its service, and aims to become one of the most preferred airlines in the world.

The JAL Group will continue to embrace new challenges to deliver greater customer convenience, enhance its networks, and improve the quality of its products and services. For additional details on the award, click here.

1 About Skytrax: https://skytraxratings.com/worlds-5-star-airlines , 2018 World Airline Awards: http://www.worldairlineawards.com/   
2 FlightStats Release: http://press.jal.co.jp/en/release/201801/004571.html