Japan Airlines (JAL), a member of the oneworld® alliance, today announced that the airline was awarded by customers for featuring the World`s Best Economy Class and the World`s Best Economy Class Seat at the annual Skytrax World Airline Awards Ceremony held in Paris, France. The ceremony was hosted by London-based airline industry rating and consulting company Skytrax. Over 100 customer nationalities participated in the survey with 21.65 million eligible entries counted in the results.
Tetsuya Onuki, Managing Executive Officer - International Route Marketing and uniformed representatives receive awards at ceremony.
Mr. Edward Plaisted, CEO of Skytrax said: "This award for the World's Best Economy Class is amongst the most important and coveted prizes for airlines at the Awards, and we congratulate the management and staff of Japan Airlines for their double success in this year's awards. Japan Airlines set a very high standard when designing its latest Economy Class cabin.”
Yuji Akasaka, President of Japan Airlines said: "It is an honor to be recognized by Skytrax, as these awards reflect our customer`s satisfaction level with the services and products featured on Japan Airlines. In addition to being awarded with the World`s Best Economy Class Seat for three straight years, it is definitely rewarding to see JAL`s Economy Class service ranked number one in the airline industry.”
Japan Airlines Named World`s Best for featuring high quality products and services in Economy Class
JAL has been introducing its award-winning economy class seat, JAL SKY WIDER, on international routes since 2013. The seat features greater legroom thanks to an expanded seat pitch that provides more space for customers. Additionally, JAL is the only airline in the world that continues to adopt an 8-abreast layout for the Boeing 787 seating configuration rather than the normal 9-abreast in an effort to provide innovative products one step ahead of the competition. Based on the survey results, the JAL SKY WIDER seat was selected as the world`s best for the fourth time in the past five years.
JAL has been offering tasty and innovative inflight meal options under the concept of JAL Kitchen Gallery, featured in Economy Class service. JAL offers inflight meals supervised by Chef Masahiro Kasahara, owner chef of Sanpi Ryoron, Shinobu Namae, a Michelin 2-Star chef-owner of L’Effervescence, as well as finalists of RED-U35 (the largest culinary competition in Japan to discover young talented chefs). The carrier also collaborates with famous Japanese restaurants and serves specialty dishes, such as the AIR MOS Teriyaki Burger.
For international flights, JAL introduced the world’s first Japanese animation digital book service onboard the Boeing 787 aircraft. In addition with inflight Wi-Fi service, JAL strives to offer an enjoyable cabin experience on its international flights.
JAL is committed to providing customers with the highest levels of flight safety and quality in every aspect of its service, and aims to become one of the most preferred airlines in the world. The JAL Group will continue to embrace new challenges to deliver greater customer convenience, enhance its international network, and continue to improve the quality of its products and services.
Skytrax Awards presented to JAL (2013-2019)
・2013 World`s Best Business Class Airline Seat
・2015 World`s Best Economy Class Airline Seat
・2017 World`s Best Economy Class Airline Seat
・2018 World`s Best Economy Class Airline Seat
・2019 World`s Best Economy Class and World`s Best Economy Class Airline Seat
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