JAPAN AIRLINES

PRESS RELEASES

  • April 07, 2020

Japan Airlines Unveils Revamped Website to Provide a Memorable Customer Experience in 2020 and Beyond

Featuring an enhanced booking/search engine and travel content

 

Japan Airlines (JAL) today unveiled the carrier`s revamped website, available in multiple languages for its regional markets around the globe. Based on public and user-experience surveys, the new layout better matches the diverse needs of modern customers, focusing on usability and providing relevant travel content throughout the year. With this latest customer-focused enhancement, the carrier is striving to provide a memorable experience at every possible touch point.

 

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Key Highlights for JAL’s New Regional Website




~ A Simple Design with Usability in Mind ~
Starting today, customers can search for a specific destination by the name of a city or using the 3-letter airport code, such as LAX for Los Angeles or SIN for Singapore. In addition, customers have an option to reserve a simple roundtrip flight or can opt to purchase a packaged deal, which includes both flight and hotel accommodations in one simple transaction. Frequently used functions, such as changing reservations or checking on a flight status, are now available at the top of the website to improve usability for the carrier`s customers.

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~ Featuring Enhanced Travel Contents ~
Guide to Japan features a variety of information on Japanese culture, including the newest trends through digital content. The site provides attractive contents to keep visitors updated throughout the year.

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Key Highlights for JAL’s New Japan Region Website

~ A Smoother Booking Process ~
To enhance usability, the new layout features an aggregated view containing both international and domestic flights, tours, JAL Mileage Bank and JAL CARD functions in a single area. Customers can now search for both international and pure Japan domestic tickets on the same page by simply entering the name of a city/airport or the 3-letter city/airport code making the process simpler for smartphone users.

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~ Focusing on Functionality ~
Frequently used functions, such as reservations, flight status, boarding guidance, selecting seats and meals, are now available at the top of the website. In addition, accessing online e-boarding passes is now easier to retrieve, providing a stress-free experience at the airport.

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~ Travel Tips for a Memorable Experience ~
When a customer provides a potential destination and highlights what they expect from the trip, JAL will provide key recommendations for a stress-free experience.

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To visit the JAL`s new website, click here.

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