Japan Airlines Launches CHAMP's End-to-End Digitalization Platform for Domestic Cargo Operations
Platform revolutionizes the cargo booking, outbound and inbound handling processes for JAL and its clients
Working closely with CHAMP Cargosystems (CHAMP), its principal cargo IT systems partner, Japan Airlines (JAL) has successfully launched an advanced digitalization platform, designed to revolutionize the cargo processes – initially across the airline’s busy domestic network, whilst simultaneously delivering major benefits to the carrier’s valued customers.
Built on CHAMP’s Open Cargo Platform (OCP), the solution, operated by CHAMP on behalf of JAL, consists of an ergonomically-designed, workflow-based portal that enables the airline’s customers to transact business digitally, together with an advanced “smart” mobile app that fully automates the end-to-end processes within JAL’s cargo warehouses. A unique combination of APIs and an advanced microservices architecture seamlessly integrates the OCP components with CHAMP’s industry-dominant Cargospot solution – around which JAL’s cargo sales, handling and revenue accounting activities are based.
The new digitalization platform enables completely paperless trading whilst transforming the entire JAL domestic cargo business from start to finish.
The introduction of the platform requires JAL’s customers to book all outbound shipments through the intuitive and intelligent portal, featuring dynamic flight selection and pricing. The airline’s customers gain additional benefits from full real-time shipment visibility, as well as access to tools such as allotment and invoice management. As booked shipments arrive at the JAL warehouse, the handling processes - from acceptance to flight build and departure - are streamlined through the airline’s use of CHAMP’s integrated mobile app.
Closing the circle, the mobile app additionally supports JAL’s inbound flight and shipment processing – from check-in to shipment delivery. The portal becomes key to the inbound handling activities, by allowing JAL’s customers to view incoming shipments and select them for pick-up. This fully automated process, featuring QR code generation and digital signatures, accelerates shipment collection, whilst reducing congestion at the warehouse.
“Today clearly marks another very special occasion in the long CHAMP-JAL partnership,” says Arnaud Lambert, CEO at CHAMP Cargosystems. “It’s been a true honour to work with JAL on this leading digitalization project. I am delighted that our technology and expertise are making a real difference to the Japanese air cargo community in embracing the next level of business digitalization and efficiency. CHAMP looks forward to continuing our strong partnership with JAL and to further enable the airline’s business and industry transformational projects, even more in these times where air cargo saves lives.”
“This end-to-end digitalization platform will not only transform our business, processes and operations, but also generate major efficiency gains and enhanced visibility to our valued clients”” says Hiroo Iwakoshi, Executive Officer of Cargo and Mail at Japan Airlines. “Customer focus is at the heart of our organization and we thank CHAMP for their great collaboration and cargo expertise in bringing this project to life.”
Photos - JAL Portal & Mobile APP powered by CHAMP Cargosystems
Background information for editors:
About Japan Airlines
Japan Airlines (JAL) was founded in 1951 and became the first international airline in Japan. A member of the oneworld® alliance, the airline now reaches 412 cities in more than 60 countries and regions together with its codeshare partners. Awarded as one of the most punctual major international airlines and a certified 5-Star Airline by Skytrax, JAL is committed to providing customers with the highest levels of safety and quality in every aspect of its service and aims to become one of the most preferred and valued airlines in the world.
Under the “JALCARGO” brand, JAL provides a broad range of products and services to need diversified shipping needs, such as J LINK, a smooth and seamless service connecting international and domestic flights, and JALCARGO Products which are separated into four categories according to the customers’ needs; TEMP.CONTROL, SPEED, PROTECTION & CARE and SPACE GUARANTEE.
CHAMP Cargosystems provides the most comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain. The portfolio spans core management systems, digital data exchange services, and eCargo solutions. These include applications to meet customs and security requirements, quality optimization as well as e-freight and mobility needs. The products and services are well known under the Cargospot, Traxon and Logitude brands.
The company serves over 200 airlines and GSAs, and links these with some 3,000 forwarders and GHAs worldwide. CHAMP’s solutions help its customers and their clients adapt to critical and continuous changes in air transport logistics to meet global trade demands.In Japan, as well as our close partnership with JAL, CHAMP also operates its CargoHub solution for CCS-J, connecting multiple airlines to the Japanese forwarding community, whilst providing advanced Customs pre-arrival reporting for around 20 carriers.
CHAMP Cargosystems is headquartered in Luxembourg and operates offices in London, Zurich, Frankfurt, Manila, Singapore and Atlanta.
For further information, please see: www.champ.aero.