Press Release

Japan Airlines has been at the forefront of the MaaS (Mobility as a Service) movement in Japan, enabling travelers to get from one point to another in a seamless fashion. In order to strengthen this movement, JAL has partnered with Uber Technologies, Inc. to offer select services via the carrier`s app platform, starting April 1, 2021.

As part of the collaboration, the Uber icon will be displayed on the JAL app, allowing passengers to request Uber services from the arrival airport for a ride or to request food delivery services at their destination. The initial service will be offered at local destinations based in Japan and in the near future, the companies plan to unveil services when travelers visit North America and/or Hawaii.

Uber, with its world`s largest rideshare (request, ride, and payment) and food delivery services provided across more than 10,000 cities in 71 countries around the world, will work together with JAL to provide seamless transportation services to their mutual customers. Through this partnership, JAL and Uber aim to create a safe and comfortable travel experience during and after the COVID-19 era.

JAL`s Safety Measures https://www.jal.co.jp/ar/en/info/travelalerts/flysafe/
Uber`s Safety Measures https://www.uber.com/jp/en/safety/

Program Details (Japanese Language)
https://www.jal.co.jp/jp/ja/k-tai/campaign/uber-cp/

【Within Japan】
Duration: April 1 through September 30, 2021
Service: “Uber Taxi”, “Uber Black”, “Uber Eats”
Uber Black - Premium rides in luxury cars offered by drivers registered in Uber. Taxi companies provide limousine taxi service in Japan.
Promotional Offer: Customers will be able to receive a discount coupon for Uber Taxi, Uber Black, or Uber Eats through the JAL website or on their personal device when connected to the JAL Wi-Fi network onboard the aircraft. See promotional website for details.
Applicable Cities: Includes Tokyo, Nagoya, Osaka, Fukuoka. For additional details, check below.
Uber Taxi/Uber Black https://www.uber.com/global/en/cities/
Uber Eats https://www.ubereats.com/jp-en/location

【Within North America/Hawaii】
Duration: TBA
Service: “UberX”, “Uber Black”
UberX - Ride service offered by drivers registered in Uber.
Promotional Offer: Customers who purchase a JAL international flight will receive a discount coupon for UberX or Uber Black by email.
Applicable Cities: Chicago, Dallas Fort Worth, Boston, New York, San Francisco, Los Angeles, Seattle, San Diego, Vancouver, Honolulu, and Kona