JAPAN AIRLINES

PRESS RELEASES

  • March 06, 2020

UPDATE - Japan Airlines Announces Temporary Reduction of Domestic Services in Response to the Coronavirus (COVID-19)

Due to the impact of the coronavirus, the Company today announced the following decisions.

Reduction of Japan Domestic Services
In an aim to contain the further outbreak of the coronavirus, various sporting and cultural events have been suspended in Japan and travel demand on the carrier`s domestic network has decreased. As such, the Company announced the decision to temporarily reduce services between March 9 and March 12, as well as flights between March 13 and March 19, 2020.

Special Handling Procedures for Customers Holding Domestic Reservations
The Company has announced the decision to extend the waiver for date change/cancelation fees for travel commencing on/before April 5, 2020. For details, please refer to the URL below.
https://www.jal.co.jp/jp/en/info/2020/dom/200228/index.html

Details on Extension of Waiver
Japan domestic reservations commencing between March 20 and April 5, 2020
Note: Applicable for date change/cancelations received on/after March 6. However, excludes domestic tickets purchased outside of Japan.

Special Handling Procedures for Customers Holding International Reservations
The Company has announced the decision to extend the waiver for date change/cancelation fees for travel commencing on/before April 5, 2020. For details, please refer to the URL below.
https://www.jal.co.jp/jp/en/info/2020/inter/200127_02/index.html

Details on Extension of Waiver
-Tickets starting with 131 stock number
-Flights departing/arriving into Japan
-Issued on/before March 6, 2020
-Flights commencing between March 20 and April 5, 2020

We sincerely apologize for any inconvenience but would like to ask for our customer`s understanding during this unprecedented time. The Company will continue to implement effective measures to provide customers peace of mind when traveling on Japan Airlines.

Reduction of Additional Japan Domestic Services
Applicable Dates: March 9 – March 12, 2020
Total Number of Flights: 42

Reduction of Japan Domestic Services
Applicable Dates: March 13 – March 19, 2020
Total Number of Flights: 684

For full list of affected flights, refer to the attached document.

For media queries, contact: mediarelations.hdq@jal.com

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